Youth Academy Player Liaison Officer

Arsenal FC

London, United Kingdom

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To provide an empathetic, efficient, confidential and welfare-driven service to players aged U15 to U23 and their families, with the ultimate aim of enabling players to focus on their football development.

Job Role Summary

Job TitleYouth Academy Player Liaison Officer
LocationLondon, United Kingdom, Europe
FunctionEvents & OperationsEvent Management
Employment TermsPermanent, Full Time
Closing DateClosing date and time for applications passed

Job Role Details


Arsenal Football Academy is an elite sports academy based at Hale End and London Colney, offering football training and a career pathway for elite youth players.

The aim of Arsenal Football Academy is to centre each boy's progression as a footballer by providing a World Leading Youth Development programme. The programme promotes the development of elite training environments to consistently outperform international competition. By placing players at the heart of the programme the aim is to develop and grow future premier league players in an environment which is challenging, developmental and inspirational.


- To provide an empathetic, efficient, confidential and welfare-driven service to players aged U15 to U23 and their families, with the ultimate aim of enabling players to focus on their football development.

- To ensure a smooth player cycle, starting from supporting with player recruitment and registration, through to ensuring adherence to and understanding of rules and policies, building up strong relationships to facilitate retention and, when required, supporting with any release process in line with the Club's ethos.


- Build and maintain excellent and communicative relationships with all players and parents by understanding each player's background and ascertaining and providing the appropriate support they need from the club.

- Act as first point of contact for emergencies, and player/family issues.

- Manage the host family provision process. This includes, but is not limited to, recruiting and vetting new host families, auditing existing host families, building and maintaining communicative relationships, using own discretion to place players with the most suitable family, and spotting and dealing with any potential host family issues.

- Act as a communicative conduit between players and their families and all other club departments, to include Academy leadership, psychologists, coaches, medical staff and safeguarding staff, ensuring all relevant parties are fully appraised of a player's current situation and ensuring that any issues are highlighted proactively and resolved as appropriate, with the ultimate aim of facilitating the players' welfare and career development.

- Maintain communication with host families and parents, organising regular briefing and meetings as required, and generating and circulating schedules.

- Provide logistical assistance to players and their families with any non-football related queries, including but not limited to assisting with recruitment information, player registration, day-to-day transport and travel logistics, hospital visits, and any educational requirements.

- Assist during player release process, ensuring that an empathetic and supportive environment is maintained at all times.

- Attend training and matches, split between the club's main training ground in Colney and the Academy training ground in Hale End.

- Provide efficient and accurate player records that are in line with Premier League, EPPP, Safeguarding and internal Club guidelines.

- Be an active member of the Academy Well Being & Resilience Group.



- Graduate calibre or equivalent industry experience.

Specific Experience:

- Some experience dealing within a youth sporting elite environment and/or experience dealing with high profile athletes and individuals at a youth level.

- Previous experience of working with minors and with Safeguarding protocols.

- Proven and demonstrable experience building relationships and dealing with highly sensitive situations with the utmost confidentiality and discretion.

- An understanding of Premier League rules and EPPP, highly advantageous.

- Sound experience within an organisational setting in a fast paced environment, making use of digital systems to maximise accuracy of records and processes.

- Experience in a similar role is highly advantageous.


- An extremely high level of integrity, confidentiality and diplomacy.

- A high level of gravitas, enabling to build sustainable relationships at varying levels.

- The ability to communicate effectively with a broad range of internal and external stakeholders, adapting style and approach as and when required.

- An approachable and trustworthy demeanour.

- Exceptional organisation skills, including the proven ability to manage a fast-paced and varied workload.

- Willing to be accountable for routine transactional tasks in addition to involvement on liaison activities.

- A flexible approach to work; committed to a positive team ethos.

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Anti-Discrimination and Equal Opportunities

Arsenal FC is committed to eliminating discrimination whether by reason of gender, sexual orientation, race, nationality, ethnic origin, colour, religion or ability and to encourage equal opportunities.

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